Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

We begin every water damage with an inspection of your home or business.  We inspect your property to determine the source of the water damage and identify its level of contamination.  We also find hazards and take the proper precautions for the safety of tenants and our crews.

Our technicians will find the parts of your property that have been affected and determine the scope of the water damage.  We may elevate furniture off the floor to avoid damage to the floor and the furniture itself. Common secondary damage is dye migration caused by wet rugs.

After we’ve inspected your property, a restoration plan is developed.  

This step is also the start of our documentation.  The entire restoration is documented through photos, videos, and readings.  We validate our process scientifically to ensure the validity of our work and for your peace of mind.  All documentation is available to you, and, should you file a claim, your insurance provider.

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction