The SERVPRO of Richardson headquarters is just minutes away from downtown Dallas.  We are located between Texas 183 John W. Carpenter Freeway and 35E.  Our location strategically places us in a place where we can access every major highway in just minutes and arrive at any place in Dallas Fort Worth quickly.  Our satellite office is located on the corner of 75 and the President George Bush Turnkpike Toll Road. 

The SERVPRO national headquarters is located in Tennessee.  SERVPRO of Richardson has been part of SERVPRO's franchise system since 1986.  Our franchise is a trusted restoration company and offers restoration services 24 hours a day.

A professional and well trained staff is important to our field.  When we enter a home or business to help with an emergency water damage or fire restoration, our customers want to know that their property and belongings will be taken care of by the best professionals in cleanup and restoration.  This is why our training program is intensive.  When a new technician is hired, they begin learning from day 1 with both in-field experience next to a veteran mentor plus an at-home study program designed by SERVPRO.  Training advance with 8-hours a day of practical experience and study at home.  All technicians are required to pass a six-part series of exams within 3 months of their hiring.  Then, they are sent to a nearly week-long training to earn IICRC Technician Certification.  

SERVPRO of Richardson’s headquarters is in Dallas, Texas just minutes away from downtown.  It takes us just minutes to get on highway 35, 75, and 183, making our emergency response service efficient.  Our franchise’s goal is to be at every job site in 4-hours or less.  The reality is that we usually arrive in less than 2 hours.  While we headquarter in Dallas, we also have satellite offices in Richardson and Waxahachie.  

SERVPRO’s slogan “faster to any size disaster” is a lifestyle and a promise for us.  We know that every minute counts when a home or business is flooding.  If you’re experiencing an emergency, call us.  We’ll be ready. 

SERVPRO of Richardson has been responding to emergency water and fire damage calls for over 30-years and is also a Texas licensed mold remediator.  We're available 24/7. 

When there is water flooding your home, every minute counts.  SERVPRO understands this, and that’s why we will respond to any emergency within 4 hours.  We will respond to all phone calls within 1 hour, and within 4 hours, a prepared crew will arrive at your property and begin emergency mitigation services.  SERVPRO of Richardson is available to take anytime of the day, and we respond to emergency calls 24/7 every day of the year.

After stocking our trucks, we head out for the day’s scheduled work.  And, if any emergencies come in, we’re ready for those, too.

Our workplace has a strong female presence.  From administration, to management, to technician work, women are proudly presented everywhere--including in our ownership group.  SERVPRO of Richardson offers flexible work schedules for the women who are mothers.  We understand and prioritize the importance of family, and we’ll find a schedule that will work for our employees with families.

When we're not responding to an emergency, we're preparing for one.  Our administrators and managers know that being prepared for any emergency is important to the person calling us with a flooded home or fire damage. SERVPRO of Richardson makes it a priority every day to keep our business and vehicles stocked for any emergency, no matter if the property we’re called to help is 10 minutes or 2 hours away.  SERVPRO is faster to any size disaster.  Call us any time.  We’ll be ready.

When someone is experiencing a water, fire, or mold damage in their homes, their stress levels are likely higher.  We pick up the phone knowing the person at the other end of the line is calling us because they need our help putting their home back together.  When we’re asked why we do the work we do, our answers are always the same--we have a passion for helping others.  Restoring someone’s home is our purpose, and when the job is done correctly, we’re just as happy as the homeowner.  That's why we dedicate ourselves to a job well done, and we have passion for what we do.

Preparation and planning are vital to our business--we couldn’t be an emergency response company without these components.  That’s why, every morning, our mitigation managers meet with our entire crew of technicians and discuss what they will be accomplishing.  They also go over yesterday’s jobs and make sure every customer is being taken care of and stays top-of-mind.  While we plan everything we know will be on the schedule, emergencies will always happen.  That’s why our technicians make sure to gather the day's needed materials as well as extras for any emergency before heading out.

With over 30-years of business history, SERVPRO of Richardson has had time to acquire a few awards.  We display our awards to remind ourselves of the hard work our technicians, administrators, and managers perform every day to earn those accolades.  We also display them to remind us to continue providing excellent care and service to our customers and push ourselves to continue improving every aspect of our business and grow our depth of technical knowledge constantly.