Additional IICRC Water Damage Restoration Technician Certifications Earned
Justin Doherty and Jessica Slown show off their new IICRC Water Damage Restoration Technician patches.
Congratulations to Jessica Slown, Justin Doherty, and Krystie Barnett for passing the Water Damage Restoration Technician exam.
These individuals are now certified and recognized by the Institute of Inspection Cleaning and Restoration Certification (IICRC) as having achieved a level of expertise where they understand and can perform the standard of care required for water damages.
Earning this certification will ensure our team members can always give the best possible and informed care to our customers. With Justin and Krystie out in the field, to Jessica working with customers in office administration, we can continue to provide a positive beginning-to-end experience where our customers know and trust that meeting their needs are our first priority.
We’re proud of Jessica, Justin, and Krystie’s achievement, and we continue looking forward to having them as part of our family.
How to Avoid Bacterial Build-Up on your Linens
An internal shot of the Esporta washing machine. This shows how our machine's compartments lock items in place to ensure a gentle and efficient wash.
We’re talking about the linens on top of your mattress--sheets, blankets, and comforters. All of these items are meant to keep your mattress clean and to keep you comfortable and warm while you sleep.
But if you don’t clean them often enough, they eventually become a bacterial mess.
What is on your skin rubs off onto your linens. That includes any ointments, unwashed makeup, and whatever else you’ve carried on your skin and hair and haven’t washed off before bed. Over the course of just a few days, this mixture will accumulate on your linens and rub against you as you sleep, possibly causing your skin some problems like irritation or acne.
Sheets are easy to clean. Throw them into your washer once a week using the warm/hot water setting. Don’t overcrowd the machine. After their wash, throw them in the dryer with a rubber dryer ball to make sure they dry evenly. Then, store them in a cool, dry place where dust won’t find them so they can stay fresh and clean for their next use.
Blankets and comforters are usually protected by your top sheet, but eventually they need some love, too. These can be washed at home, too, however, large ones with heavy fibers can be a challenge to wash properly.
Washing Large or Heavy Blankets and Comforters
For these pieces to be cleaned, water should penetrate the fibers to force the contaminants off. But we’ve heard about some trouble people have had at home. From not being able to properly soak the comforter all the way through to household washing machines just not having enough power to penetrate heavier fibers and actually leaving soap behind on the fabric itself, these comforters are not getting their due.
If you’re having trouble washing your heavy comforter or blanket, we can help.
Our Esporta Washing System will disinfect your comforters and blankets. Our machine will lock your textile in place while detergent-laden water is pushed through all its fibers, ensuring that bacteria and dust are washed away in the most gentle manner. We use a combination of five to six different types of Esporta detergents to ensure disinfection. After its wash, each comforter is dried either in a gentle dryer cycle or air dried in a specialized chamber. We test your comforter to ensure it meets our disinfection standards, and you are always provided with a copy of those results.
We’ve successfully sanitized thousands of textiles, including those that have been in sewage-contaminated water. We pick up and drop off your textiles anywhere in Dallas, Fort Worth Metroplex. Call or email us today if you have questions or you’d like a free quote.
We’re ready to help.
Fun During Career Day at Maple Lawn Elementary
4th Grade Teacher at Maple Lawn Elementary Trying Out Personal Protective Equipment
We had a blast with the Rockets during College and Career Day at Maple Lawn Elementary in Dallas, Texas. SERVPRO of North Irving spent the morning talking to the school’s 4th grade classes about the types of experiences SERVPRO technicians experience in the field.
“We talked about fire and water damages and what might cause each of those,” explained Michael Weaver, owner of SERVPRO of North Irving. “The kids talked about natural disasters causing water damages, including tsunamis in Asia. I was really impressed with their depth of knowledge.”
Since our office is also Texas State certified to perform mold remediation, that topic was brought up, too. “Mold is that stuff on old cheese,” one student said.
“And the pizza my brother once left in his room for a week,” another added.
When we took out some personal protective equipment and asked for volunteers to put it on, a lot of hands went up--including the teacher’s. As the students giggled when their teacher put on a full kit, other student volunteers also put on smaller pieces of the equipment. With cries of Fight the Mold! and Ghostbusters! everyone was ready to go to work.
“Ultimately, we just wanted to remind the kids to stay safe,” said Michael. “It was a really fun day for us, and we hope to be invited back.”
“The Weavers are amazing to volunteer their time and talents to come to speak to our students on College and Career Day,” said Stacy Owens, Counselor at Maple Lawn. “They are passionate advocates for SERVPRO and their integrity is evident. I would trust them with any clean-up that I may need in the future.”
A Day in the Life: Christi Robinson, Sales
Christi Robinson, Sales
“Good morning!” is what Christi says as soon as she walks into the marketing and sales office. She’s greeting Gracie, the office pet. A few moments later, Christi is at her desk, and the day’s work begins.
“One part of my job is to finish estimates, lead crews on some projects, and complete follow-up visits,” Robinson explains. This is what she’s scheduling before 8 A.M. before the crews arrive and the entire office begins to hum with the day’s excitement. For a few quiet minutes each morning, it’s just Christi and Gracie checking emails and preparing. Then, Christi is gone to the daily Work-In-Progress meeting, and by 8:30, she’s out the door to the day’s field work.
When Christi is not in the field working with a customer, she’s at the office preparing, sometimes with the rest of the marketing team. “My other responsibilities are to market to old and new clients and assisting with social media.” Most of our office’s candid employee shots on our social media accounts have been taken by Christi. She’s well known around the office for her ability to capture someone in their best light.
She’s also known in the field for her ability to connect with customers. “People, no matter what their social status, are vulnerable in time of need.” She keeps this in mind as she works with people experiencing damage at their properties. “They want an open ear or a shoulder to lean on when going through a loss. That’s what I try to provide for them throughout their entire project. It’s what they deserve.”
Between water and fire damages, mold remediation, general cleaning, and now with textile cleaning added to our list of services, Christi’s day can be unpredictable. It’s the life of a sales representative in an emergency restoration company. “Every day is like opening a present--it’s something new and interesting. It keeps me motivated.”
After years with our company, success is still defined by one thing for Christi. “A smile. I’m fulfilled when we can make our customers smile.”
Our 30-Year Anniversary: Thank You, Richardson
Billy and Mary Weaver months before opening SERVPRO of Richardson in 1986.
We opened our doors December of 1986. Back then, our owners were expecting their son; he turns 30-years-old himself in a few months and now co-owns this business.
This place has changed in three decades. We started cleaning carpets with our two original owners. Today, our range of services has grown to include water and fire damages, mold remediation, restoration, cleaning such as biohazards, soft contents, and, yes, still carpet, but with much more modern machinery.
Even with our growth, our first dollar made hangs in a frame in our entrance hallway. Our first check received, also for $1.00, is nearby. It's important for us to remember where we started and retain our humility.
SERVPRO of Richardson is an independently run, family owned business, and the values we hold continue to drive out daily operations. Our goal is to provide service of the highest quality to our clients in their time of need. A vital component to our first class service comes from our employees. Our technicians and managers are always trained in the latest restoration and reconstruction techniques, and they have a passion for helping clients put their homes and businesses back together after an emergency situation. Without our employees, our business simply wouldn't be what it is. Over the years, they too have become part of our family.
It's been a great adventure so far, and we haven't done it alone.
To the thousands of clients that have given us the opportunity to restore their homes and businesses, thank you.
To our employees that helped us grow our business, thank you.
We appreciate your support more than we can express in words.
We're grateful to have been part of the Richardson community for the past 30 years, and we hope to continue making it "Like it never even happened" for many more.
Mold Growth on Soft Contents: From Inspection of Damage to Remediation or Removal
Our Esporta Wash System can remove mold growth from up to 85% of all soft contents and restore them to food-grade safe quality.
Soft Contents are anything that won’t break when dropped on the floor--blankets, pillows, stuffed animals, etcetera. Mold can grow on these items the same way it can grow on walls and floors. Oftentimes, soft contents are thrown away--even those of high sentimental value like a baby blanket. However, these items are oftentimes restorable and don’t have to be thrown away at all. If you have items that fit into this category, we can help.
SERVPRO of North Irving is now a certified Esporta Wash System operator. We have a skilled team of technicians that know how to restore contents that have mold on them before they are damaged to an unsalvageable state. Usually, our team can restore up to 85% of all soft contents. This is how:
Step 1: Content Removal
All soft contents that are covered in mold are removed from site and brought back to our restoration center. Contents are sorted accordingly.
Step 2: Tagging
Contents are tagged for identification purposes so they can be returned to their owner later.
Step 3: Washing and Sanitizing
Contents are washed in our Esporta Wash System. All contents will end the wash cycle with a food-grade safe level of cleanliness.
Step 4: Drying
Contents enter our drying room where the humidity level is monitored and no other contents are allowed inside to avoid cross-contamination.
Step 5: Packing and Content Return
Contents are carefully wrapped and packaged. Contents are then returned to our client.
If you have a question or would like to schedule a scope with one of our mold experts, give us a call today.
SERVPRO of North Irving is proud to be both a licensed mold contractor with the state of Texas and a certified Esporta Wash System operator.
“Like it never even happened” only happens here.
A Day In The Life: Julie Goguen, Accountant
Julie Goguen, accountant for SERVPRO of Richardson
She’s been working for at least an hour before most people have taken their first sip of coffee--not that she’ll take any if you offer her some. “Dr Pepper is my caffeine, but not until lunch time,” she says. “Hot fries do wake me up, but I can’t have those for breakfast, can I?”
She laughs. She’s always in a good mood, which is what she’s known around the office for along with her ability to be everyone’s friend.
And here we find what might be one of the few extroverted accountants in the world. And the bravest. There was once a loud bang outside the office. When everyone either cowered around their desks or ran to the back of the building, Julie was the only one that ran out the front door. It turned out a car was backfiring. Not that the rest of us scaredy-cats would have known. She also stopped a robbery at a department store one random Tuesday evening, but that’s a story for another day.
Julie is married with three kids and a few dogs at home. We think they have a pretty normal life, but they might be The Incredibles trying country living for a while until the world needs them again. We’ll see.
What we know with certainty is that Julie is the Keeper of Keys for our office. She knows the name of every client that’s needed our help in the past year. She knows every tax identification number by heart. Due dates and phones numbers are ingrained in her memory. Birthdays, anniversaries and special occasions are stored in mind, too. She comes in early, stays late, answers messages in the evening, two, five, or six in the morning, keeps our books updated, our ratios comfortable, and our vendors alert of our changing needs. Her department is well-oiled machine.
If you ever hear her say, “If you don’t turn in your receipt, I’m not going to give you the reimbursement. That’s final,” you know she’s talking to the owner. It happens.
A while back, she saw the movie The Accountant and said, “I can do better,” and we all believed her.
And, sometimes, yes, she sneaks in some hot fries in the morning.
ABC: Always Be Caring is Our Marketing Team’s Motto
Christi and Megan are making sure every client's job is going well.
We know the other one: Always Be Closing. Well, we do things differently around here.
Our perspective comes from a critical aspect of our job, and that is that our customers reach out to us on some of the most horrible days of their lives. When half of someone’s house is full of water or they just had a fire, they don’t want a pitch. They don’t want a price list. They want their life restored, and that’s what our responsibility becomes.
So, when that call comes, even if it’s at 3 A.M., we show up, take our client’s hand, and start to help them get through what is going to be a very emotional time in their life. There’s going to be a lot of people coming into their home. There’s going to be movement. Machines. Noise. Paperwork.
In the middle of everything, we let them know everything is going to be okay.
Back at our office, our team is making sure of that. Our office administrators are working with adjusters and insurance companies every day. The assigned production manager and the technicians are taking care to dry the structure and prevent mold. In-house, more technicians are handling soft and hard contents cleaning that have been removed from the home. We want to make sure we can save as many items as possible. We know that family quilt has been around for two generations, and smoke damage isn’t going to ruin it under our watch. Meanwhile, our reconstruction team is getting prepared for the rebuild. Our entire company works in-sync and always for the benefit of our customer.
That’s why everyone meets every morning for a Work In Progress (WIP) meeting to talk about every client job to make sure we’re all on the same page and know and meet our objectives every day. Additionally, every Tuesday morning, the marketing department has a meeting that no one is allowed to miss--ever. Not even the owner is allowed to miss it. Our sole purpose is to bring our files and discuss how each and every one of our clients are doing. Our questions are simple:
- What happened at their home?
- How quickly did we respond?
- Did we address all of their concerns and questions?
- Did we “make it like it never even happened”?
- Are they safe in their home?
- Are they happy?
If the last answer is no, we know our job is not done. We won’t stop until the customer is happy.
Because we care.
A Day in The Life of Sales & Marketing Representative Megan Troup: Three-Year Anniversary Edition
Megan Troup celebrates three years with SERVPRO of Richardson
A typical day for Megan Troup begins at her desk in the marketing offices at 7:30. She checks her day's schedule and makes sure she knows where she's heading for the day. At 8 A.M., she's promptly at the day's Work-In-Progress meeting, working with production management and making sure her clients' jobs are going as planned. By 8:30, she's making a few phone calls and by 9:00, she's out the door. She wishes everyone a happy day and out she goes.
Sometimes she doesn't stop until 10 or 11 that night. When she’s the On-Call Manager and a customer needs her at 2 A.M., she’s up for that, too.
A marketing representative’s job doesn’t just involve route sales. It’s also about following customer leads when someone calls into our office requesting bids, making sure clients’ current jobs are exceeding expectations, and finding new customers that may not know how SERVPRO can help.
When asked about her experience, Megan had this to say, “Last month I celebrated my work anniversary. Three years with SERVPRO of Richardson, and the time has flown by! Each day on the job is different than the last--and all have proven to be equally fulfilling. Getting to meet new people every day is exciting, and helping put people's' lives back in order is rewarding beyond measure. Each job provides a unique situation with a new set of problems and solutions to gain knowledge from for future use. The learning is progressive which keeps my interest level high. I have certainly used my knowledge gained while working here with SERVPRO while handling issues in my personal day-to-day life. I look forward to many more work anniversary celebrations in years to come with SERVPRO of Richardson!”
Megan's drive for her job comes from her passion to help those that have experienced a loss. When Megan responds to a call, what she is looking to do is provide a way to put that person's home back together. For Megan, the job becomes a personal mission to help--to make it “Like it never even happened.” The job isn’t done until our core statement is true.
Caring professionals like Ms. Troup are what make SERVPRO the leader in the restoration industry. SERVPRO of Richardson looks forward to many more happy years with Megan.
This Thanksgiving, Prevent a Turkey Fryer Fire
Turkey fryers should always be used outdoors a safe distance away from buildings or other flammable materials.
Did you know? Most home fires occur on Thanksgiving.
Frying a turkey is fast, easy, and most importantly--delicious. The oil creates a crispy exterior while keeping the meat moist. For even more flavor, the SERVPRO of Richardson family likes to inject the turkey with a combination of melted butter and our favorite spices. Whichever way you like your turkey cooked, please keep safety as your top priority.
Every year, SERVPRO of Richardson responds to calls from customers whose homes have suffered smoke damage, many related to Thanksgiving-related fire incidents. This holiday season, keep the following safety tips in mind to keep your family and home safe from fire:
- Turkey fryers can easily tip over. Use them on a flat surface.
- An overfilled cooking pot will cause cooking oil to spill when the turkey is put in.
- A partially frozen turkey will cause cooking oil to splatter when put in the pot. Make sure your turkey is completely thawed before inserting it into the oil.
- Even a small amount of cooking oil spilling on a hot burner can cause a large fire.
- Use a fryer with temperature controls to prevent overheating the oil.
- Turkey fryers should always be used outdoors a safe distance away from buildings or other flammable materials.
- Source: U.S. Fire Administration
From our family to yours, we wish you a very happy and safe Thanksgiving.